Refund Policy

Last Updated: December 16, 2022

In general, refunds are issued only at the discretion of the Sewist completing a Client’s project. 

To help set expectations for Sewists and Clients, we provide the following guidelines:

• Refunds should be issued in the following instances:

• Sewist cannot complete the work requested for any reason, including but not limited to their personal skill, equipment limitations, time required, or unexpected circumstances.

• Sewist loses or damages the item after receiving it and before returning it.

• Sewist fails to return item(s) to the buyer, with the exception of the buyer explicitly agreeing to abandon the item or if the item is undeliverable and buyer doesn’t respond to requests for a new address within 30 days.

• Poor workmanship, defined as a repair or alteration not meeting stated quality standards in the Sewists Policy.

• Refunds should not be issued in the following instances:

• Buyers change their mind about the project specifications after work has been started.

• Buyer provides inaccurate or incomplete information about the work to be completed or the item they are sending in.

• Buyer does not provide timely responses to their Sewist messages requesting information.

• Items are lost in the mail.

Sewists should communicate their specific refund policies, including any timelines for requesting a refund, to Clients before accepting a Client’s item. In the absence of these specifications, the above guidelines and Mendy’s judgment will determine the outcome of individual refund requests.

If you are a Client and have been denied a refund you believe should be covered by this policy or have circumstances not addressed by this policy, please reach out to us at hello@getmendy.com and include your order number. We will do our best to ensure a fair outcome.